Transfer Certification from previous Company

[Juliette_CC]

Hi everyone,

Hope you are well for those last days of 2022!!

I was wondering how to transfer the certification I had while working in my previous company to my new company!!

Thanks for your help

Juliette

[Community Alums]

Hi @Juliette_CC ,

You first need to change your email address from old ID to a New ID can be personal or a new company one. Once this change is done, you will be able to map your certifications and other details.

These were steps provided by ServiceNow team to me for doing the same before, sharing it below for reference , see if this helps you here or not:

"

Please create an email change request on www.servicenow.com and follow step1. Partner and MFA, there are some instructions in Step2 and Step3 that you will need to take: 

Step1: Continue with your email change

Please follow the steps below.

* Go to www.servicenow.com

* Login with your first/old email <old_email>

* Click the person icon on the top right corner --> Click Manage Profile

* Click on Edit Profile

* Click on the Update Email Button in the email field and follow the steps to generate a request for changing your email from <old_email> to <new_email>

Please DO NOT select the account linking option

* Once the request is created the support team will reach out to you and do the email update for you. This process will make sure that all your existing data is transferred to your new email.

 Step2: Partner

* If you are an existing partner or your old account was a partner account, then you need to create a request with the Partner team to release/detach your email at partnerops@servicenow.com or Go to Partner Support Page 

Step3: MFA

* If you have the Additional Email Authentication required (Multi-Factor Authentication also known as Two-Step Verification) tied to your account, please email ssosupport@servicenow.com team to disable/turned off and grant you temporary access to your old account.

[Community Alums]

Hi @Juliette_CC ,

[Juliette_CC]

Thank you but I don't have my logins from my old company... 

I can't have access to my profile...

Again, thank you for your answer

Wish you a happy new year!!!