Trouble with system Admin Lab 21.

louiserp · ‎12-04-2024

I am working through the ServiceNow Administration Fundamentals On Demand Course.

I am trying to complete Lab 2.1 Configure an Instance.

Step 2 is "Navigate to All > System Properties > My Company.

Step 3 is "On the UI 16 Banner Image field, select Update.

However, when I do Step 2,

this is what I see:

I do not see what the instructions show for step 3.

How can I get this fixed? Thanks so much, as I'm stuck from moving on.

Louise

Nikhil Bajaj9 · ‎12-04-2024

Ok understood, Type:- core_company.LIST in your application navigator, Bring Primary field from "Personalize list" icon (Gear Icon) and Set Primary flag as True on any company. Then go to System Properties and My Company and now it will not display- record not found. Basically primary company was deleted from Core_Company table that's why it was happening. Try and let me know.

Please appreciate my efforts, help and support extended to you by clicking on – “Accept as Solution”; button under my answer. It will motivate me to help others as well.
Regards,
Nikhil Bajaj

View solution in original post

Simon Hendery · ‎12-04-2024

Hi @louiserp

Check that you are logged in as Admin, and that you're not impersonating another user. (Click on the user icon, top right of the screen.)

louiserp · ‎12-04-2024

I am definitely logged in as System Admin:

Nikhil Bajaj9 · ‎12-04-2024

Hi,

If you have logged in as an Admin, you will be able to see the screen like this after clicking on update:-

Regards,

Nikhil Bajaj

Please appreciate my efforts, help and support extended to you by clicking on – “Accept as Solution”; button under my answer. It will motivate me to help others as well.
Regards,
Nikhil Bajaj

louiserp · ‎12-04-2024

I don't see update - that's the problem.

I am definitely logged in as system admin: