Windows Discovery Issue

[mochan_s]

IP address is configured in the Discovery Schedule but in the Discovery Status log is showing as "Active, couldn't classify: No WMI connec" and the device is not getting updated.
Test Credential is passed successfully.
However when running Quick Discovery in the Non-Prod Instance-the device is getting discovered successfully.

[Runjay Patel]

Hi @mochan_s ,

Is this issue occurring at classification phase ? if yes then check the credential and if it getting classified then check below.

• Log into the mid-server
• Open the PowerShell command prompt 
• Run the below command on the target server which you want to discover

gwmi win32_operatingsystem -computer "target ip" -credential "XXXX" -impersonation 3 -authentication 6 -EA "Stop" 

• If above command executes successfully means there is no issue, it does not execute successfully provides an error with access denied which causes this issue

Potential Cause:

• Powershell Service stopped on the MID-Server host 
• In MID-Server parameters "mid.use_powershell" was set to false so it is using Javascript to discover the windows device 

Solution:

First: Please check with the System Administrator to enable the PowerShell services on MID-Server

Second:

• Log in to the instance 
• Navigate >> Discovery >> MID Servers >> Open the specific MID-server record 
• Click on the "Configuration Parameters" in the related lists 
• Verify "mid.use_powershell" is available and if available mark it and delete

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0696857

https://www.servicenow.com/community/itom-forum/about-discovery-windows-servers-from-mid-server-thro...

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Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

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[mochan_s]

Thanks Runjay .I will check and confirm if it is working or not.

[AndersBGS]

Hi @mochan_s ,

have you investigated which port is scanned as open through the Shazam’s scan? Is it a win device, snmp device etc.?

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

[mochan_s]

Hi @AndersBGS 
It is a Windows Device.