I am working on Task 2 in IT Service Management (ITSM) Fundamentals Simulator (Zurich) and I am stuck at this point:
Now that the record has been approved at the request level, we need to approve it at the requested item level.
- As Matthew Smith, open and verify the request record which consists of one item.
- Verify the details of the requested items are displayed by expanding the Description.
- Approve the request.
I am impersonating Matthew Smith, I can see the requested item. If someone could provide clarification on verifying the details of the requested items are displayed by expanding the description, that would be wonderful. Thanks!
