Unable to complete Task 02: Approve requests (ITSM) Zurich

[MalaikaD]

I am working on Task 2 in IT Service Management (ITSM) Fundamentals Simulator (Zurich) and I am stuck at this point: 

Now that the record has been approved at the request level, we need to approve it at the requested item level.

• As Matthew Smith, open and verify the request record which consists of one item. 
• Verify the details of the requested items are displayed by expanding the Description.
• Approve the request.

I am impersonating Matthew Smith, I can see the requested item. If someone could provide clarification on verifying the details of the requested items are displayed by expanding the description, that would be wonderful. Thanks!

[MalaikaD]

I found the answer.

[GabrielG0166703]

What was the answer?  I can open the REQ and RITM but the Request state field is greyed out so I cannot approve it as Matthew Smith.

[glideFather]

Hi @MalaikaD,

could you share a screenshot from that RITM while impersonating Matthew?

With expanding it is meant to collapse/expand some section but without seeing what you see i cannot tell you which one exactly..

Self-service collapsed:

Self-service expanded:

What I demonstrated is for menu items but there shall be something similar in the form.

Also, when you try to validate the task, what message do you get? 

[GabrielG0166703]

I have all tasked approved but it still will not validate.  I have screenshots for proof.

I approved them as both users in the instructions and validation will still not recognize it.