Unable to find the course Introduction to Playbooks and Process Automation Designer

DitsuKundu
Kilo Contributor

I am unable to find the course "Introduction to Playbooks and Process Automation Designer" English version on the ServiceNow University Learning. I see a course but its not English its in Japanese or Chinese. 
Can anyone help me find the exact course I am looking for? Or any similar course that is available in English?.
I am preparing for my CSA Examination.
#ServiceNowUniversity
#CSA
#learning

1 REPLY 1

Dr Atul G- LNG
Tera Patron

Hi @DitsuKundu 

For CSA (Certified System Administrator), there is no need to complete the Playbook course.

CSA is a foundational certification, and you only need to follow the dedicated CSA learning path.

 

Tips for the CSA Exam (Certified System Administrator)

CSA is the first and foundational exam in your ServiceNow journey. Here are some tips to help you prepare effectively:

  • Study the training material thoroughly – Go through it line by line, word by word, at least 2–3 times.

  • Practice the labs multiple times – Do each lab 3–4 times. Don’t just complete them; carefully read and understand the instructions as well.

  • Follow the official eBook – Review it thoroughly at least 2–3 times to reinforce your understanding.

  •  

  • Watch my experience video – I’ve shared my own preparation journey and tips here:
    https://youtu.be/60KXCXXHW7M

 

Good luck on your CSA journey!

 

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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Created this video on basis of my personal experience in both exams. Please follow ServiceNow training and policies for better understanding. These videos are only for knowledge purposes & basic on my experience & Knowledge. LinkedIn:https://www.linkedin.com/in/atulgroverservicenowconsultant ...