Unable to install ServiceNow Skill Kit in PDI

vineethkumam
Mega Contributor

yesterday

Hello Community,

I am trying to install the ServiceNow Skill Kit in my personal PDI, but the installation is failing.

I researched the issue and found that personal PDIs may not support Skill Kit installation.

Has anyone faced this issue before or found a workaround?

Please let me know if any additional plugin, role, or access is required.

Thank you.

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2 REPLIES 2

Dr Atul G- LNG
Tera Patron

47m ago

Hi @vineethkumam As far as I understand, this is an AI/Now Assist plugin, which is not available in PDI. Therefore, any GenAI or Now Assist-related functionality cannot be enabled in PDI.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Tanushree Maiti
Giga Patron

40m ago

Hi @vineethkumam 

 

In PDI/Developer instance other than BuildAgent /part of Predictive intelligence,

Any other GenAI like NowAssist or Agentic AI is not available.

 

PDI Limitations
  • Now Assist / GenAI: Restricted from PDIs. You cannot natively spin up generative AI skills in your personal developer environment.
  • AI Search: Not supported on PDIs.
  • Predictive Intelligence: You can see or install the plugin, but the machine learning models will not actually train in a PDI environment.

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin:
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