Unable to link webassessor email address in now learning portal

[Chaitanya naram]

Hi Team,

I am unable to link up my webassessor email address in my now learning. It is showing an error like below even i am entering the same mail id with which i have registered.

How can i fix this. Can anyone please help me on this?

Thank you !!

[Chandra Sekhar6]

You need to provide webassessor email id, instead of webassessor login ID.

Go to your profile in webassessor

Mark this answer as helpful and current if it resolves your issue.

[Micky1]

We are aware of this. The problem is not the email address. 

The WebAssessor login ID can be an email address, which is the problem therein itself. If I used my email address as my login ID, how will Now Learning know the difference? I have already posted the answer anyway. See above. As provided by the official ServiceNow helpdesk. 

[mohantyanit029]

Hi All, 

Its been 40 hours since I created the web assessor login. However  I still cannot link it and as a result, I am unable to access my voucher for the ITSM exam. P lease help as it very urgent because I have to finish the exam before deadline.

[Nivedita Patil]

Hi @mohantyanit029 ,

create case from Now Learning account and wait for response. It takes time but your issue will be resolved.

Mark my answer as accepted solution and helpful if helps you.

Thanks,

Nivedita Patil.