Unable to Validate Task

[PratibhaD146902]

Activity performing is as follows

1.Changing Admin to  Impersonate User

2.Menu-Pin

3.Favorite-Knowledge

Followed all step properly,cleared cache multiple times.

Also logged out instances multiple time but still it doesnot work,any trick here 

[CN-L]

Hi @PratibhaD146902,

I know this post is a bit older, but I've noticed similar validation issues raised by other learners in the Community. One common cause is that the lab instance doesn't match exactly what the simulator is expecting, even when the steps appear to be completed correctly.

I recently published some learning notes on the most common validation errors encountered when completing this lab, in case it's useful as a reference: [Lab Validation Notes] Welcome to ServiceNow (Zurich): Next Experience, Navigation, and Access.

If you're still working through this, it would be helpful to know which error message you were seeing, as that often points to the specific step(s) causing the issue.