Voucher not getting generated for CSA

[Rachna1]

Hi all,

I am facing issue getting voucher after completing the ON Demand course for Servicenow Administrator, I get to the vouchers page where I am asked to claim the voucher but after that getting below message, could you possibly help? Not getting the button to click 'pay and begin'. My company is servicenow partner.

ServiceNow Certified System Administrator Voucher

You are now eligible to take the ServiceNow Certified System Administrator exam.

To receive your voucher, click "Pay and Begin". Upon completing this process, your voucher code will be sent to your Now Learning account email address. The voucher code will also be accessible from the My Vouchers page of your profile.

If you decide not to claim your voucher right now, you can do so at a later time from the My Vouchers page in your Now Learning account. You will have one year from the date of course completion to both claim your voucher and complete the corresponding certification exam in Kryterion/Webassessor.

Note: This is a one-time use, non-transferable, non-refundable certification exam voucher redeemable in Kryterion/Webassessor. If you fail your first attempt, all retakes (up to 3 attempts) can be purchased in your Webassessor catalog. Credit Card processing is handled by a 3rd party (Digital River), and your credit card information is not stored in Now Learning. For more information on vouchers and payments, please refer to the Certification FAQ.

Non-transferability: ServiceNow certification exam vouchers are valid for use only by the candidate for whom the exam voucher was issued and may not be transferred, sold, gifted, shared, or exchanged with or to any other individual. Candidates should not purchase, accept, or use an exam voucher that is not issued to the candidate directly by ServiceNow. ServiceNow certification exam vouchers may only be redeemed for the specific certification intended. Failure to comply with these requirements will result in immediate confiscation of the exam voucher without a refund and termination of the candidate's participation in any current or future ServiceNow certification programs and training courses.

[Andreo1]

Somewhat ironic that ServiceNow don't have a virtual agent chat on the Now Learning platform or KBAs for these types of issues .. CMON ServiceNow sort it out !! 

[wendith]

Experiencing the same issue.  The course is 100% complete, all prerequisites.  I tried unlinking then relinking my web assessor account to no avail.  I opened a case last week but after reading this thread it seems like I might need to wait a while for support.  From those that went through this before me, any other things I can try on my own?

[Wijdan]

Yes, I have been waiting for a long time for support and from my end everything is completed too.

[ronnel de guzma]

i'm stuck at 73%, i tried unlinking and relinking my webassessor account but nothing happens. can anyone provide any other solution? 

[Madeleine Eves]

I'm having the same issue. I have completed all the prerequisites but no voucher. I have logged a ticket with support but I haven't had a response for almost a week. This is really frustrating as I wanted to book my exam by now. Please help ServiceNow.