Voucher not getting generated for CSA

[Rachna1]

Hi all,

I am facing issue getting voucher after completing the ON Demand course for Servicenow Administrator, I get to the vouchers page where I am asked to claim the voucher but after that getting below message, could you possibly help? Not getting the button to click 'pay and begin'. My company is servicenow partner.

ServiceNow Certified System Administrator Voucher

You are now eligible to take the ServiceNow Certified System Administrator exam.

To receive your voucher, click "Pay and Begin". Upon completing this process, your voucher code will be sent to your Now Learning account email address. The voucher code will also be accessible from the My Vouchers page of your profile.

If you decide not to claim your voucher right now, you can do so at a later time from the My Vouchers page in your Now Learning account. You will have one year from the date of course completion to both claim your voucher and complete the corresponding certification exam in Kryterion/Webassessor.

Note: This is a one-time use, non-transferable, non-refundable certification exam voucher redeemable in Kryterion/Webassessor. If you fail your first attempt, all retakes (up to 3 attempts) can be purchased in your Webassessor catalog. Credit Card processing is handled by a 3rd party (Digital River), and your credit card information is not stored in Now Learning. For more information on vouchers and payments, please refer to the Certification FAQ.

Non-transferability: ServiceNow certification exam vouchers are valid for use only by the candidate for whom the exam voucher was issued and may not be transferred, sold, gifted, shared, or exchanged with or to any other individual. Candidates should not purchase, accept, or use an exam voucher that is not issued to the candidate directly by ServiceNow. ServiceNow certification exam vouchers may only be redeemed for the specific certification intended. Failure to comply with these requirements will result in immediate confiscation of the exam voucher without a refund and termination of the candidate's participation in any current or future ServiceNow certification programs and training courses.

[sanju6414]

Hi All,

I have completed my training, checked the pre-requisites and closed all three parameters. I got badge too for completion of training. I also got option of claim CSA vouchers, post which it routed me to vouchers section, there i dont have any vouchers. I did unlinking of webassessor email id and remapped. I have raised a case to servicenow which is not attended and kept in New status. This is little annoying as post the training and time spent, I have to go through this hardship. Looks like this is common issue and nothing is been done by Servicenow team. Is it marketing practice to give free offer and avoid giving vouchers. 

[Abdul_Raashid]

I have Completed All the modules and I am unable to claim my voucher it asking for payment or voucher code , and I haven't recieved my voucher code.

[Valerie LR]

Hello I have the same issue, my case number is CS0312613, I am elligible to CSA (I have the badge), I have unlink and relink my email address to the webassessor but no voucher is appearing, please can you give me a clue to resolve this issue.

[nik_l]

Hi Valerie LR - did you ever resolve your issue?

I have to take that exam and can't get a response from ServiceNow...still no voucher...

Thanks

Nik L

[Simon Hendery]

Hi @nik_l - did you seek help for this by raising a ticket through Now Learning? They are usually pretty good at responding within 48 hours.

If you haven't done so already, log into Now Learning, click on 'Help Center' and then 'Create a Case'. If you've already done this, go back in and follow up on the case.