Waking up from hibernation - or not

[thomaskennedy]

Has anyone succeeded in getting the instance in your ServiceNow University course to wake up from hibernation with some degree of reliability? Mine just sits on the 'waking up' page forever. Of course I saw the guidance to just capture your state in an update set, terminate the instance and request another. But it won't terminate either, not reliably. It might terminate hours later, or maybe not. So a course that could reasonably take two days takes four, if you can complete it at all.

[Dr Atul G- LNG]

Hi @thomaskennedy 

Yesterday, one of the community member, mentioned that it took around two hours for the lab instance to come back online. So please wait and try again later.

[JoseI1156258720]

Hi Thomas,

I have the same issue, 

and after 24h no improvement.

I'm blocked too.

[nrwright09 · Accepted solution]

Hi @thomaskennedy , ServiceNow University has a red banner now at the top of their environment detailing that this is a known issue and they are working on determining the root cause along with a fix.  They should provide updates soon.

[gusszn]

Have updates been provided about the status of the course instances? I'm still having trouble with mine waking up.