WebAssessor issues trying to select test centre

[maddiem]

It started with me selecting the exam and proctered event test center location, placed in shopping cart. When I went into the cart the message there is nothing in my shopping cart. So I try to register for the exam again and now cannot select a proctered event test center. No options are available even though the filters are set to All.

[Dr Atul G- LNG]

Hi @maddiem 

It looks like the window is not open for that month. In this case, you have two options:

• Log a new learning case

• Chat with the Webassessor support team

[maddiem]

Thank you. I have been in touch with the support team and they have taken me through all the steps. Also when I hover over the selected exam option the message says already in shopping cart but there is nothing in the cart and I am told cart cannot be cleared by the team. I seem to be going around in a loop.

[Dr Atul G- LNG]

Oh, it’s a system issue, and I don’t think it will be resolved anytime soon. Try booking another exam and add it to your cart—check if the cart shows the availability