Welcome to ServiceNow - Next Experience, Navigation, and Access ​Task (Content) - validation?

[DrykE]

Hello,

I am beginner learning, and so i starting the Welcome to ServiceNow training

I try to follow the process, but the SIMULATOR PROGRESS says I don't pass.

Furthermore, I send screens for render

The help say :

Did you perform these tasks as Platform User [platform.user], make sure you are not Admin user? Did you successfully pin the 'All' menu and create a favorite for Self-Service > Knowledge? Are you sure you favorite the Knowledge MODULE and NOT the homepage or article itself?

In fact, when I connect, i change to impersonate user and take the “Platform User” or platform.user

I see my pin all menu is already here 

And i have my star, favorite on module Knowledge.

For a moment for, "what applications are available to you as the Platform User?"

i can answer about navigation menu and see module and article about impersonation module (same it is not need)

Thanks in advance for helping me. I try to terminate and relaunch again the instance, redo step, to see if it works better (it is for that I don't send detail about instance)

[Mark Manders · Accepted solution]

Your first screenshot shows that you pinned the Knowledge homepage, not the module. If you did, please share screenshots of everything you did that the module is saying you need to check.

[ConstantineVac · Accepted solution]

Hi DrykE,

I've been to similar situation like you. From what I gather from your post it seems that you have completed the required steps successfully and the simulator is not able to verify your work, am I correct?

In that case I would recommend terminating the instance and re-do all the depended steps for the task from the begin. If that doesn't solve your issue, please let me know so that I can assist you further.

Best Regards,
Konstantinos

[Presidoe]

I do not have an option for knowledge module, once I favourite the knowledge, it displays as knowledge homepage. I have been struggling with exact same issue for a couple of hours. Reading posts here, I am going to try restarting the instance to see if am able to have a successful validation.

[Presidoe]

The issue is resolved. All the while "platform.user" wasn't visible in the list of impersonations and I have been attempting to validate using the ones available on the list (for example: abel.tuter) and it has been failed. So if you are experiencing same, just search for "Platform User or platform.user" and then select it. This was how I was able to resolve the issue, hope it helps.

 

 

 

[BradHutch]

My problem is that neither Platform User nor platform user come up as options. In fact, there is nothing that starts with "pl" at all. 

Any suggestions?

[Presidoe]

The issue is resolved. All the while "platform.user" wasn't visible in the list of impersonations and I have been attempting to validate using the ones available on the list (for example: abel.tuter) and it has been failing. So if you are experiencing same, just search for "Platform User or platform.user" and then select it. This was how I was able to resolve the issue, hope it helps.

 

 

 

[Veral]

Thank you. I will try that.