Welcome to ServiceNow - Next Experience, Navigation, and Access ​Task (Content) - validation?

[DrykE]

Hello,

I am beginner learning, and so i starting the Welcome to ServiceNow training

I try to follow the process, but the SIMULATOR PROGRESS says I don't pass.

Furthermore, I send screens for render

The help say :

Did you perform these tasks as Platform User [platform.user], make sure you are not Admin user? Did you successfully pin the 'All' menu and create a favorite for Self-Service > Knowledge? Are you sure you favorite the Knowledge MODULE and NOT the homepage or article itself?

In fact, when I connect, i change to impersonate user and take the “Platform User” or platform.user

I see my pin all menu is already here 

And i have my star, favorite on module Knowledge.

For a moment for, "what applications are available to you as the Platform User?"

i can answer about navigation menu and see module and article about impersonation module (same it is not need)

Thanks in advance for helping me. I try to terminate and relaunch again the instance, redo step, to see if it works better (it is for that I don't send detail about instance)

[Mark Manders · Accepted solution]

Your first screenshot shows that you pinned the Knowledge homepage, not the module. If you did, please share screenshots of everything you did that the module is saying you need to check.

[ConstantineVac · Accepted solution]

Hi DrykE,

I've been to similar situation like you. From what I gather from your post it seems that you have completed the required steps successfully and the simulator is not able to verify your work, am I correct?

In that case I would recommend terminating the instance and re-do all the depended steps for the task from the begin. If that doesn't solve your issue, please let me know so that I can assist you further.

Best Regards,
Konstantinos

[Simon Hendery]

Hi @GalenB - I don't understand. Yes, the problem is solved, or yes, you need more help?

[ConstantineVac · Accepted solution]

Hi DrykE,

I've been to similar situation like you. From what I gather from your post it seems that you have completed the required steps successfully and the simulator is not able to verify your work, am I correct?

In that case I would recommend terminating the instance and re-do all the depended steps for the task from the begin. If that doesn't solve your issue, please let me know so that I can assist you further.

Best Regards,
Konstantinos

[DrykE]

Yes, terminate the instance and recommencing slowing step help me and resolve the problem and sucess it

My main concern has the confusion to the knowledge homepage and knowledge module I pass when i favorite on menu only, not on the top in fact.

The "Knowledge Management Module"help me to understand more about this

[Veral]

i am dealing with the same issue. i have terminated  about 3 or four times. i have refreshed the page so many times. i have logged out and logged back in a bunch of times. i have cleared my cache as well but still failing. i have also changed a couple of impersonators. i have favorited  and unfavorited the homepage a bunch of time to see if that was the problem. i even filed an incident but it says resolved with no explanation. what I'm i doing wrong? please help. thank you.

it says you can move up on an instance without getting 100% on an instance but with this im not able to.

please help😭. thanks

[DrykE]

Well it is not the homepage but the module you need to favorite in fact (yes it is my error and i resolve when i do slowly)

But yes normally with 2nd screen normally it does need work i think... 

ask @ConstantineVac  maybe it can resolve your problem like you redo 3 time in fact ?