What is my next step?

[Andrewg945]

At first, I was quite shocked at the depth of this software.  After going through the initial classes and earning the Welcome to Service Now Micro Cert,  I see that this software is extremely powerful and capable of IT support.  Does anyone have any recommendations as to what I need to study and certify to become a level 1 help desk associate?  

[shantanu_patel8]

Hi @Andrewg945 ,

Welcome to the serviceNow world 🙂

Rightly said that the tool is really powerful and vast in nature. You will find a lot of articles about ServiceNow in the community as well as in other social platforms. 

I can suggest you to go through the career guides and references posted in the ServiceNow site to understand the different prospects you are being offered and then you can chose the path that which is most relevant to your interest.

You can navigate to https://www.servicenow.com/university/training-and-certification.html?state=seamless then check for "Explore your career journey".

Please mark the answer helpful and correct if it resolves the issue. Happy scripting 

-Shantanu

[AndersBGS]

Hi @Andrewg945 ,

it depends on what you would like to work with. Have you looked at the career journeys: https://learning.servicenow.com/lxp/en/pages/career-journey?id=journey

[RohitGeorgV]

Hi @Andrewg945 

Take a look at the below links: 

https://learning.servicenow.com/lxp/en/pages/career-journey?id=journey

https://www.servicenow.com/university/training-and-certification.html

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Regards,

[Dr Atul G- LNG · Accepted solution]

Hi @Andrewg945 

Welcome to the ServiceNow community!

As a ServiceNow trainer, I'm excited to share my thoughts with you. It's great that you've completed the Micro-certifications, but the reality is that the market demands a broader skill set. Employers are looking for professionals who have experience with a range of modules, so it's essential to expand your knowledge and add more products to your portfolio. Consider focusing on areas like ITSM, GRC, HRSD, CSM, or SecOps.

At the moment, the training is free, which is a fantastic opportunity. However, the real challenge lies in gaining hands-on experience. To tackle this, the community is an excellent place to start. Dedicate at least 1-2 hours a day to engage with the community—read what others are asking and contribute your responses. Over time, your skills will improve, and you'll gain more confidence.

Additionally, mastering scripting is crucial if you’re aiming to become a developer. There are plenty of courses and exercises available on developer.servicenow\.com to practice and strengthen your scripting skills. This will help you build a solid portfolio.

You can begin with the CSA certification and then decide where you'd like to go next. Whether you're interested in development, pursuing a role as a Business Analyst, Change Manager, or Project Manager, the foundation is essential. As long as your roots are solid, you'll have the flexibility to choose any domain.