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12-11-2018 01:40 PM
Solved! Go to Solution.

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12-12-2018 01:25 PM
yes, you need to attend both these classes and then apply to certify in Webassessor.
CSA it starting point, you have the prerequisites to continue the classes for a specific product line

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12-11-2018 02:10 PM
After your CSA cert you need to attend the 2 ITSM classes and then pass the CIS ITSM cert.
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12-11-2018 02:36 PM
Hi Daniel,
Do you mean attending -
ITSM Fundamental
ITSM Management Implementation
.

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12-12-2018 01:25 PM
yes, you need to attend both these classes and then apply to certify in Webassessor.
CSA it starting point, you have the prerequisites to continue the classes for a specific product line
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02-21-2024 05:30 AM
no, you don't, even back in 2018 you didn't ;). In the case there is Fundamentals and Implementation course the fundamentals course are optional, have always bin and the Implementation course is where you get the exam voucher, so it is mandatory.
There are CIS paths where only a Fundamentals course is offered by ServiceNow. In this case of course the Fundamental is mandatory