Why I can't use my voucher code for retaking CSA exam?

[MUCUILING]

I modified my certification language form japanese to english in the past.
At that time, my Voucher Code was reissued.
Now I want to make an appointment for a onsite test on www.webassessor.com,
but it reminds me that the Voucher Code cannot be used.
I want to confirm what happened.

My nowlearning ID:Cuiling.Mu.bp@jp.nttdata.com
My webassessor ID:Cuiling.Mu.bp@jp.nttdata.com

error:
Exam is a retake attempt or you were previously certified. A voucher can not be applied. You must pay the fee or submit a case to ServiceNow.

I haven't taken this exam in the past, and I haven't used my Voucher Code once.
the Voucher Code is Assigned status,so i think i can use it.
but now it cannot be work.
can you help me to solve this problem ?

thanks

[AndersBGS]

Hi @MUCUILING ,

As stated in the error description, you only have one solution to move forward as highlighted below:

Exam is a retake attempt or you were previously certified. A voucher can not be applied. You must pay the fee or submit a case to ServiceNow.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

[AndersBGS]

Hi @MUCUILING 

If my answer has helped with your question, please mark my answer as accepted solution.

Best regards

Anders - https://www.linkedin.com/in/andersskovbjerg/

[Harish Kota]

Hi @MUCUILING 

I have faced the same issue and raised a case to ServiceNow, My issue is resolved, and they have provided a new voucher with a matching email address(ex: for your case Cuiling.Mu.bp@jp.nttdata.com) to use the new voucher. Hence please raise a case to ServiceNow to resolve your issue.

If my answer has helped with your question, please mark my answer as an accepted solution and give a thumb up.

Thank you,

Harish Kota

[Harish Kota]

Hi @MUCUILING 

If my answer has helped with your question, please mark my answer as accepted solution.

Best regards

Harish Kota