How to create incident from a business rule?

[sheths]

Hi All,

I am trying to create an incident if CI is not found on a particulate table. Below is the business rule code that looks for CI's.

When: before

Insert: Checked

var circuit = new GlideRecord('cmdb_ci_ip_network');

circuit.addQuery('u_circuit_reference',current.u_circuit_string);

circuit.query();

if (circuit.next()){

current.u_ci = circuit.sys_id;

current.u_status = "Found CI circuit match";

}

else {

current.u_status = "No CI circuit match";

current.u_notify = false;

}

I would appreciate any help or starting point on what I need to add to create an incident if the CI circuit match is not found.

Thank you.

[Pradeep Sharma · Accepted solution]

Hi Shoaib,

This is sample script and you can modify it according to your conditons.

var gr = new GlideRecord('incident');

gr.initialize();

gr.short_description = 'learn about GlideRecord';

gr.insert(); //insert the new record

Please refer below wiki link section12 for more info

http://wiki.servicenow.com/index.php?title=GlideRecord

Thanks

Pradeep Sharma

[sheths]

Thank you for your Help Pradeep.

[Pradeep Sharma]

I am glad I can be helpful

Would you mind marking my answer as correct if is resolved.

Thanks

Pradeep

[anuskhan]

i m okey with code

but i want

Create a Problem from Incident ticket.Once the problem ticket is closed corresponding incident ticket should also get resolved.