Servicenow how to video

[ashep99]

Hi Everyone,

I have started to putting together some how to video's on simple things to do in Service now and will build up from there. It is on my blog www.itilbegood.com. I would love to get any feedback on these videos.

Thanks,

Andrew Shepherd

[ashep99]

When setting up the template, under sub category was this the choice you choose from the drop down available from the incident table or what this a free text field to show 'Error'

[Sam Ogden]

HI Andrew,

It is a reference field and was selected when I created the template.

The only thing I can think is that the subcategory field is a reference field to a table u_subcategory_list.   In here we have several called error, each linked to a different category.   I have selected the correct one when creating the template but wondering if when applying the template it is getting confused?

[Ct111]

Hi Sam,

are you still facing the problem

[Sam Ogden]

Hi,

Still seeing this issue.   Just re-tried my template, and the subcategory field briefly populates correctly, then this gets cleared out.

Also we have 2 other fields that are not populating correctly - 'Number of users affects ' & Number of transactions affected'.   These both just populate with --None-- but my template should populate them both as 25% - 50%

Template

Result

[Laszlo1]

Nice videos, thanks for your work!