United Kingdom SNUG
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Resolved! Work notes/comments

When you add a comment to SN it sends out that comment to whoever raised the ticket and anyone else on the watchlist, fine. When the client responds to that email it is added to the ticket history, is that then sent out to the client and everyone on ...

Dubz by Mega Sage
  • 2669 Views
  • 3 replies
  • 3 helpfuls

how to report business elapsed time

Hi All , I need to report Business Elapsed time and I got it but if I   want to export the information   (number of tickets) are duplicate , any body know how can I export with the correct time?

zen1 by Kilo Contributor
  • 2397 Views
  • 6 replies
  • 1 helpfuls

Thank You everyone who attended the 2016 Spring SNUG

On Tuesday April 26th, another excellent SNUG was held, the venue being RAF Cosford near Telford. I certainly found mingling with the attendees between the various aircraft and military displays a unique experience. Thank you to Fruition and ServiceN...

Reporting - Updates

Hi AllI have a query as to whether a report can be run to show all userids that have updated a ticket and then filter out for specific users?I can get the last updated but this isn't going to provide me what I need.Any ideas would be much appreciated...

samdodd by Kilo Contributor
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  • 2 replies
  • 0 helpfuls

Details on upcoming SNUG events - 2015

I am pleased to announce that we are planning to hold two events in the UK over the next few months.London - week commencing 20th JulyEdinburgh - week commencing 7th SeptemberLook out for further details once the venues are confirmed.

Add Holidays to Calendar

Hi,I'm trying to understand how to upload holidays so that they show up in the calendar. Anyone with experience and can help?I want every user that logs in to the instance to see those holidays in their calendar (i.e Resource Mgmt. > Calendar > My Ca...

Resolved! Report conditions not working

I'm trying to create a report on the sc_req_item, to show certain RITMs.   See below:I want to put another filter condition on for the Scheduled Release version field, so it doesn't show any RITMs where 'iCABS Next Generation Release' is in the field...

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Remove certain items from the Gantt Chart view

We added a new table (RAID-C) which extended the planned task table, and is shown as a related list under a project, therefore when we view the Gantt Chart of the project, the RAID-C tasks are also shown as they are a child of the project.Is there an...

Requested For' in Service Catalog

HI All,Am having a similar issue here. I have a 'Requested for' field which is part of a variable set. Now when a request is submitted the requested for' in the request form is different to the 'Requested for' variable. (Hope this makes sense). So i ...

harish11 by Mega Expert
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  • 4 replies
  • 0 helpfuls

Resolved! The requested for shows incorrect on Request

I have a bit of an issue at the moment with the requested for field.We use two fields on the request:Requested By - Default is the current USERIDRequested For - default is blankOn the actual request the requested by is the user raising the request an...

Live ServiceWatch webinar Tue 2 Dec

New Webinar: From Managing Servers to Managing Service.... Easy with ServiceWatchDate: Tuesday, December 2, 2014Time: 10:00am - 11:00am CET | 09:00am - 10:00am GMTTo register, click hereIT executives are critically interested in ensuring that interna...