Out of the box Service Now updates Additional Comments with e-mails sent into a ticket. This means they are sent to the customer. I want to stop this by getting e-mails added as Work Notes instead. How do I go about doing this?
share homepages by groups in addition to roles
When you add a comment to SN it sends out that comment to whoever raised the ticket and anyone else on the watchlist, fine. When the client responds to that email it is added to the ticket history, is that then sent out to the client and everyone on ...
Hi All , I need to report Business Elapsed time and I got it but if I want to export the information (number of tickets) are duplicate , any body know how can I export with the correct time?
On Tuesday April 26th, another excellent SNUG was held, the venue being RAF Cosford near Telford. I certainly found mingling with the attendees between the various aircraft and military displays a unique experience. Thank you to Fruition and ServiceN...
Hi, I would like to find out what languages ServiceNow can support. I assume that this is listed somewhere on the website but have frustratingly not been able to find it! Is anyone able to provide a link to this information? Thanks.
When our users log an Incident on ESS they complete the form and click Submit (see attachments). They are returned to a view of the form with a message at the top that says.'Your Incident INC0151505 was created on Wed, 22 Jun 2016 07:39:57'.The tim...
Hi AllI have a query as to whether a report can be run to show all userids that have updated a ticket and then filter out for specific users?I can get the last updated but this isn't going to provide me what I need.Any ideas would be much appreciated...
I am pleased to announce that we are planning to hold two events in the UK over the next few months.London - week commencing 20th JulyEdinburgh - week commencing 7th SeptemberLook out for further details once the venues are confirmed.
Hi,I'm trying to understand how to upload holidays so that they show up in the calendar. Anyone with experience and can help?I want every user that logs in to the instance to see those holidays in their calendar (i.e Resource Mgmt. > Calendar > My Ca...
I'm trying to create a report on the sc_req_item, to show certain RITMs. See below:I want to put another filter condition on for the Scheduled Release version field, so it doesn't show any RITMs where 'iCABS Next Generation Release' is in the field...
We added a new table (RAID-C) which extended the planned task table, and is shown as a related list under a project, therefore when we view the Gantt Chart of the project, the RAID-C tasks are also shown as they are a child of the project.Is there an...
I have a variable called revoke_date which is a date field.After entering the date on the request form as todays date, or another date, the item gets set up and when I open the item, the date shows as it was entered on the form.If I save the form, or...
HI All,Am having a similar issue here. I have a 'Requested for' field which is part of a variable set. Now when a request is submitted the requested for' in the request form is different to the 'Requested for' variable. (Hope this makes sense). So i ...
I have a bit of an issue at the moment with the requested for field.We use two fields on the request:Requested By - Default is the current USERIDRequested For - default is blankOn the actual request the requested by is the user raising the request an...
