Standard Chatbot feature in ServiceNow?

[vineetnano]

Hello All,

I have read many forums where ServiceNow as Application can intergrate loads of third party AI's or ChatBot with scripting etc. Can anybody tell me does ServiceNow have any standard feature of ChatBot which advices users or answers to their query based on the knowledge base questionaire or FAQs laid down to the framework?

Let me know

Thanks

Vineet

[gauravchoudhury]

Hi Vineet,

Not that I could find one.. But found something in the ServiceNow Store [Click Here]

xMatters Chatbot - ChatOps for ServiceNow Chat by xMatters Inc

Compatibility: Fuji

[pheath]

Hi Vineet,

We have a product called Sofi which is a chatbot specifically designed for ServiceNow. The Sofi chatbot not only provides a 24x7 capability to interact with ServiceNow to log, track issues, and search across the system, it also provides an intelligent assistant for Service Agents that utilises machine learning and advanced search capabilities to assist with call capture and resolution.

You can find more information on https://www.soapbox.ai/sofi-ai/

We have also just introduced a 30-day free trial where you can register online and have Sofi installed on one of your ServiceNow instances in minutes.

You can sign up for this trial here https://www.soapbox.ai/trial/

Hope this was was of some help.

Regards

Paul Heath - Soapbox - the ServiceNow AI Company

[vineetnano]

Hi Paul,

The Idea is we are planning to create a Virtual Assistance using IBM Watson as single platform for other issues which will be easily available on Intranet to read input queries from the user and suggest which application to perform an action or provide a knowledge base to user. So it will learn in a cognitive way from existing companies tool and take decision (when integrated). All in all Chatbot (IBM Watson) will be the first gate to get an information or indirect deterant to create less incidents, less time engagement over the phone with helpdesk. Overall it should increases productivity while less spending time with the processes.

We don't want limited to Service now, hence we are looking if Service now can integrate IBM Watson platform which seems to be both cloud and hoping to integrate together.

Regards,

Vineet

[pheath]

Hi Vineet,

I completely understand your desire not to be locked into a single platform for your virtual assistant. Sofi is platform agnostic, ServiceNow is simply the first platform that we have integrated with. We also have the ability to federate knowledge from across different systems perform semantic searching of these repositories from the Virtual Assistant and our Agent Assistant interface within ServiceNow.

We believe our ability to combine this powerful semantic search capability with our virtual assistant (chatbot) and service agent assistant is a key point of difference for us that sets us apart from the simple Chatbot capabilities that will start to see introduced.

It may be of interest to you that we also explored IBM Watson as the basis for Sofi however found that it had too many limitations - I'd be happy to share our reasoning and experience in this area.

I've attached a couple of videos that you may find useful to gain an understanding of Sofi's capabilities.

https://www.soapbox.ai/video/sofi-ai-self-service-virtual-agent-for-servicenow-demo-password-reset-a...

https://www.soapbox.ai/video/sofi-service-agent-assistant-for-servicenow/

If you would like to schedule some time to chat further, please contact me on paul.heath@soapbox.ai

Kind regards

Paul