Hi all,We have just been greenlighted to go to Servicenow over the next few months.I would be very interested to gain insight from current users on how the implementation has gone.We are a multi-site entity moving from multiple platforms to Serviceno...
Hi,Does anyone know why the error (in attached image) shows up when trying to install ServiceWatch?There should also be 4 services but the image only shows 3.Grateful for someone who might know,BRJonathan
Hi thereI have a workflow which creates a new record:var snuser = new GlideRecord('sys_user');snuser.initialize();snuser.first_name = current.variables.first_name;snuser.last_name = current.variables.last_name;snuser.location = current.variables.loca...
I'm trying to update the language translation on the application navigator where it says 'Type filter text'I've tried sys properties, translations, UI macros, but I can't find where it translates Type Filter Text to the language someone has set?Any i...
The UK SNUG Organising Committee are pleased to confirm that the next UK User Group will be held at Silverstone in Northamptonshire.The official invite will be coming out shortly so we look forward to you registering for our latest get together!
Hi,I'm struggling to change color in the Header Menu and the Portal - Block Menu (see attached screen shot). Is anyone able to assist with where in the Content Mgmt System module i shall go? I've tried Style sheets since I found another thread about ...
Hi,Having a few issues with the service catalog view on mobile using Eureka.We have 2 catalogs. One of which I want to display on mobile devices. This one has 1 category with 2 items within. Both have been set to desktop & mobile. Ive been into mobil...
I need a little help to try and work out why a glide record I have created is taking a long time to process.Background - I've set up a request for ServiceNow access. Part of this request is to replace an existing persons license, so I am capturing ...
I want to create a link from left hand pane called My Assets which will show All Assets with the same location as the current logged in user.I know from Dublin you can download and install something called Simple Separation but we are on Calgary so t...
Hi all,A simple query for many..although it escapes me..(i have trawled the forums and unable to locate a defined answer).Question:I have 3 duration type fields (x, y and z) and wish to add these together to reveal a combined duration field (a). Soun...
HII'm trying to find where to update the language translation for the following wording which is situated under the Bookmarks section ( click on the arrow next to the star) - Bookmark and pane base UI helpI've checked System localization > Messages ...
Hi thereI'm need of a little help relating to gliderecords.SenerioFrom the incident form, I want to add a 3rd part name and send an email to that 3rd party from an icon, so I have created a UI Macro for it. I can't seem to get the support email add...
I have been asked to change a user so they can replace a current user approvals with the Catalogue. They do not know which items or where they approve, so I am looking to see if there is somewhere I can report on a user and where they are in the ap...
We have created 100+ reports in Dev to test our new Service Now implementation. We woud like to use these in Prod. What is the simplest method to do this without us manually having to recreate them?
I am trying to get an email notification to send when the assigned to changes, whether that be from blank or from another user. I have set this up and have no idea why it wont send. It is not triggering in any of the logs either. This is the business...
