Variable date field changes value on Requested Item form

[pennieturner]

I have a variable called revoke_date which is a date field.

After entering the date on the request form as todays date, or another date, the item gets set up and when I open the item, the date shows as it was entered on the form.

If I save the form, or change the view a few times, the revoke_date then changes and shows as year 0013 or something similar, but always 00 at the front.   The days and months change too.

This is a variable, and nothing in the workflow is changing it.   I can't find out why its changing.

Any one any ideas where I can look?

Thanks in advance

[pennieturner]

Going back through the items, the date keeps on changing!

[Hemu1]

I have the same issue, is there any solution for this?

[pennieturner]

Hi

I found the issue only related to a certain date format on the user profile dd-mm-yyyy.   Once I removed this from the user profile and used a different format the issue went away.

ServiceNow said it was to do with us using DOM manipulation in our code

They said this:

Solution Proposed: It is not recommended to use DOM manipulation.Instead, use the GlideForm API or consider a different approach for the solution.

In general, when using DOM manipulation methods, you have to reference an element in the DOM by id or using a CSS selector.When refrencing out-of-box elements, there is a risk that the element ID or placement within the DOM could change thus casuing the code to stop working and/or generate errors.While we are not saying this should never be done, it needs to be done with forethought, causion, and a full understanding of the risk you are incurring. It is recommended to review these objects and reduce the use of DOM manipulation methords as much as possiable.Next Steps: Please use UI Policies/GlideForm API calls to make variables read only or hide them.

We haven't changed our code, and it works OK as long as we don't use the dd-MM-yyy format on a user profile.

Regards