United Kingdom SNUG
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Resolved! Calling UK users of Virtual Agent

Hi all.I work within the UK Higher Education sector and I’m looking to connect with other users of Virtual Agent (specifically ITSM Pro users) to share the successes and challenges we have encountered. Areas I’m keen to discuss are topic setup and an...

Ken Cree by Tera Contributor
  • 1433 Views
  • 11 replies
  • 8 helpfuls

Any part-time roles?

Hi, I was wondering if anyone here has (or knows someone who has) worked part-time in the ServiceNow universe? The reason I'm asking is I'm in a full-time senior/lead developer role, but the workload is so light that I could easily do two jobs like t...

LJ86 by Kilo Guru
  • 772 Views
  • 3 replies
  • 1 helpfuls

Tracking Out of hours/On call actions against tickets

Hi everyone! Looking for some advice or suggestions on how anyone else may be doing this if possible? We're looking to understand the best way of tracking when tickets have had actions taken against them by agents/fulfillers during out of hours/on ca...

2201Lee by Tera Contributor
  • 962 Views
  • 3 replies
  • 3 helpfuls

Resolved! Uploaded Ideas do not appear in the Idea Manager dashboard.

Hi,As part of our go live of ServiceNow we had a number of Ideas uploaded by our third party implementation partner. We were warned at the time that the uploaded Ideas would not appear in either the Idea Portal, or the Idea Manager Dashboard, so we k...

JWebber by Tera Contributor
  • 751 Views
  • 2 replies
  • 3 helpfuls

Newbie

Hello all, I'm learning ServiceNow, with the goal to become a ServiceNow Admin. I thought I'd pay my respect to the house saying Hello as a newbie. Hope to be able to be able to help someone one day whilst I learn from the experts. Regards Oloye

Ade_Sleem by Kilo Contributor
  • 290 Views
  • 2 replies
  • 1 helpfuls

Relocating to Manchester,UK

Hi members, I'm a recent servicenow graduate, I'd like to ask if there are things to look out for to get entry level service now role (developer/Administration) in the UK, should I focus on building applications and practicing or reading for CSA? I h...

Special Interest Group for Accessibility Compliance

Since the San Diego release we've noticed issues with the way font is displayed in the Virtual Agent screen.  This has raised concerns about Accessibility Compliance, and how screens can be customised to suit a particular users requirements.  Accessi...

Service Now as a PPM Tool

I'm looking to link up with UK Based Service Now Users that use SN as a full PPM tool - end to end lifecycle.  I'm new to my organisation and the adoption of SN for Project and Portfolio Management doesn't appear to be great, in part, I think due to ...

Resolved! Licence subscriptions and custom tables

Hello there, I was wondering if anybody had any advice of custom table licences for a standard subscription model on the pre-Madrid pricing.  For example looking at the new subscription model a "Standard" package should entitle you to 50 custom table...