Hi everyone, I’m an IT Business Analyst with about 15 years’ experience, currently working in the Higher Education sector. I am however relatively new to ServiceNow having only worked in this area for about a year now.I’m reaching out to see if there...
Hi all.I work within the UK Higher Education sector and I’m looking to connect with other users of Virtual Agent (specifically ITSM Pro users) to share the successes and challenges we have encountered. Areas I’m keen to discuss are topic setup and an...
Hello everyone, Are you at the Walk/ Run stage of your DevOps Change Velocity implementation journey? If so would you be interested in a friendly knowledge share with the team at abrdn, including my key ITSM stakeholders? We are progressing well wit...
Hi all, Strategic Planning Workspace - have you configured... - ServiceNow Community Apologises for the potential duplication, trying to widen my audience I'm looking to liaise with SPW users and especially users which have integrated existent PPM r...
Hi, I was wondering if anyone here has (or knows someone who has) worked part-time in the ServiceNow universe? The reason I'm asking is I'm in a full-time senior/lead developer role, but the workload is so light that I could easily do two jobs like t...
Hi everyone! Looking for some advice or suggestions on how anyone else may be doing this if possible? We're looking to understand the best way of tracking when tickets have had actions taken against them by agents/fulfillers during out of hours/on ca...
Hi,As part of our go live of ServiceNow we had a number of Ideas uploaded by our third party implementation partner. We were warned at the time that the uploaded Ideas would not appear in either the Idea Portal, or the Idea Manager Dashboard, so we k...
Hello all, I'm learning ServiceNow, with the goal to become a ServiceNow Admin. I thought I'd pay my respect to the house saying Hello as a newbie. Hope to be able to be able to help someone one day whilst I learn from the experts. Regards Oloye
You can also find the "ServiceNow - Local User Group - UK" LinkedIn group here: https://www.linkedin.com/groups/3184743/ #uksnug
Hi members, I'm a recent servicenow graduate, I'd like to ask if there are things to look out for to get entry level service now role (developer/Administration) in the UK, should I focus on building applications and practicing or reading for CSA? I h...
Since the San Diego release we've noticed issues with the way font is displayed in the Virtual Agent screen. This has raised concerns about Accessibility Compliance, and how screens can be customised to suit a particular users requirements. Accessi...
I'm looking to link up with UK Based Service Now Users that use SN as a full PPM tool - end to end lifecycle. I'm new to my organisation and the adoption of SN for Project and Portfolio Management doesn't appear to be great, in part, I think due to ...
We introduced FSM over a year ago, and have found it to be very inflexible. We're needing to create multiple Appointment types, with different time frequencies, i.e. Deployment 60mins, Decommission 15mins, Break fix/Ad-hoc 30mins. Can this be done ...
One of our companies is being sold and will therefore no longer be within our group of companies. We need to move the ServiceNow user licences for that company out of our group and re-assign them to the new entity. Has anyone done this or can anyone ...
I have tried to update my community profile but it won't let me save because it wants a state/province. When you click on the state/province there is no option to choose anything or type anything. How is this resolved?
