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Resolved! Looking To Connect

Hello everyone,I have just started my ServiceNow journey this year 2025 and looking to connect with people who have gone ahead of me and can guide/mentor me. Thank you. 

FFisayo by • Tera Contributor
  • 1152 Views
  • 9 replies
  • 2 helpfuls

Any Business Analysts going to World Forum?

Hi everyone, I’m an IT Business Analyst with about 15 years’ experience, currently working in the Higher Education sector. I am however relatively new to ServiceNow having only worked in this area for about a year now.I’m reaching out to see if there...

Sarah_Gill by • Tera Contributor
  • 1097 Views
  • 7 replies
  • 4 helpfuls

Resolved! Calling UK users of Virtual Agent

Hi all.I work within the UK Higher Education sector and I’m looking to connect with other users of Virtual Agent (specifically ITSM Pro users) to share the successes and challenges we have encountered. Areas I’m keen to discuss are topic setup and an...

Ken Cree by • Tera Contributor
  • 1827 Views
  • 11 replies
  • 8 helpfuls

Any part-time roles?

Hi, I was wondering if anyone here has (or knows someone who has) worked part-time in the ServiceNow universe? The reason I'm asking is I'm in a full-time senior/lead developer role, but the workload is so light that I could easily do two jobs like t...

LJ86 by • Kilo Guru
  • 969 Views
  • 3 replies
  • 1 helpfuls

Tracking Out of hours/On call actions against tickets

Hi everyone! Looking for some advice or suggestions on how anyone else may be doing this if possible? We're looking to understand the best way of tracking when tickets have had actions taken against them by agents/fulfillers during out of hours/on ca...

2201Lee by • Tera Contributor
  • 1109 Views
  • 3 replies
  • 3 helpfuls

Resolved! Uploaded Ideas do not appear in the Idea Manager dashboard.

Hi,As part of our go live of ServiceNow we had a number of Ideas uploaded by our third party implementation partner. We were warned at the time that the uploaded Ideas would not appear in either the Idea Portal, or the Idea Manager Dashboard, so we k...

JWebber by • Tera Contributor
  • 904 Views
  • 2 replies
  • 3 helpfuls

Resolved! Licence subscriptions and custom tables

Hello there, I was wondering if anybody had any advice of custom table licences for a standard subscription model on the pre-Madrid pricing.  For example looking at the new subscription model a "Standard" package should entitle you to 50 custom table...

Resolved! How to create incident from a business rule?

Hi All,I am trying to create an incident if CI is not found on a particulate table. Below is the business rule code that looks for CI's. When: beforeInsert: Checkedvar circuit = new GlideRecord('cmdb_ci_ip_network');circuit.addQuery('u_circuit_refere...

sheths by • Kilo Explorer
  • 8068 Views
  • 5 replies
  • 4 helpfuls

Performance Analytics

Hi Guys,     I am new to servicenow and currently doing my Implementation simulator. One of my tasks is to create a new Indicator Source for service_availability fact table, but the problem is that iam not able to see this table in the   fact table  ...

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