Why won't this email notification send?

Garry Knight
Kilo Contributor

‎10-14-2014 08:03 AM

I am trying to get an email notification to send when the assigned to changes, whether that be from blank or from another user. I have set this up and have no idea why it wont send. It is not triggering in any of the logs either.

email issue 1.png

email issue 2.png

This is the business rule that should ultimately be sending the email.

The incident assigned to my assignment group fires and sends fine which is very similar so I am stumped really.

email issue 3.png

Any help/ideas very much appreciated.

Preview file
39 KB
Preview file
74 KB
Preview file
16 KB
0 Helpfuls
  • 2,492 Views
10 REPLIES 10

ashley_townsen1
Giga Contributor
In response to Garry Knight

‎10-16-2014 06:22 AM

Hi Garry,



Would you be able to produce the same screenshot, but with the Weight column also visible in the list?



Also worth verifying the notification is definitely being triggered. You should notice an email in your Outbound Mailboxes. Either Outbox, Sent or Skipped. You can also check the Email and Events logs if those modules are present in your instance.


0 Helpfuls