Activating AI in my PDI
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07-14-2025 09:55 AM
Hello, I am one of a few platform administrators in my government organization. We have deployed the ITSM, HRSD, ITOM, EAM, HAM, and GRC components within our instance. I am curious to learn a simple, straightforward approach to activating anything AI for us to start testing. My goal for this post is that it reach someone who can give some procedural steps that involve minimal configuration. Basically just activating anything. What is the simplest, lowest overhead module I can play with?
Thanks
Customer
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07-14-2025 09:56 AM
AI Agents, Gen AI or AI search is not available on PDI. You can practice only now, learning lab instances.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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07-14-2025 10:20 AM
Hi there,
Perhaps this helps:
- 2024-01-01 - Article - Request your Now Assist Lab Instance!
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
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07-14-2025 11:19 AM
Hi @un2us,
there is no chance to activate AI capabilities at PDI due to its complexity and operational costs... even for clients the licences/subscriptions are super expensive :)))
You can however go to ServiceNow university and take some of the AI related trainings there, a temporary student lab might be available for this purposes
Let me know if you found it
/* If my response wasn’t a total disaster ↙️ ⭐ drop a Kudos or Accept as Solution ✅ ↘️ Cheers! */