The current status of a problem record is tracked in the State field. Each state has a label, value and constant. This example is for Fix in Progress state:Label: Fix in ProgressValue: 104Constant Problem State STATES.FIX IN PROGRESSYour customer wan...
Which role has the ability to configure and manage Incident Management properties?1. itil2. itil_admin3. incident_admin4. incident_manager
Hello,My instance has been Hibernating For the last 4 days, Can anyone help me, please?
I just upgraded my PDI instance from Utah to Vancouver new release, I click the upgrade button and it's showing Instance upgrade in progress after 1 hour still showing same like this. This is my issue.
Hi Team, Yesterday I claimed a new PDI with name: https://dev202323.service-now.com/I did some important work.And, today when I am logging in, it's not accepting the credentials and surprisingly, when I click on the instance name(dev202323) on the de...
Can anyone help me with questions with explanation?Who can contribute if no User Criteria are specified for 'Can Contribute' in a Knowledge Base?1. knowledge base managers2. all users3. no one4. user criteria adminsWhat application can you use to del...
A customer wants to add a new Catalog Item to the Service Catalog. What process would be used to ensure the new item is authorized? A. Fulfillment Management B. Release Management C. Configuration Management D. Change Management E. Catalog Management
Which of the following elements are automatically included in the name of the update set for items published via Catalog Builder? (Choose two.) A. catalog(s) B. item name C. variables D. item author E. timestamp
Hi,I'm trying to revert a heavily customized ESC portal back to OOTB configurations. I'm encountering a strange issue in doing so. When I check the update version on the portal record and it's referenced records in the version related lists, I can se...
Hi everyone I am creating a notification when a record producer is submitted.The requirement is to have the following:Now on the 'Who will receive' tab I have did the following: The issue i am having is the CC part and how do i include them in it, I ...
Hi everyone, I´m currently testing out the new Actions from Microsoft Ad Spoke v2 and have trouble with the format of my Computer Object. I´m using the 'Look up Computer' Action to get my Object and then copy it to test the 'Update Object OU' Action ...
Am not sure what I am asking is possible but hoping someone may have a good suggestion.When we carry out an upgrade we purposefully turn off Adaptive Auth for the vast majority of users (to reduce traffic volumes). This means that users are directed...
アップグレードプレビュー画面を確認しているのですが、アップグレード先を選択しようとしたところ今回のアップグレード予定先である「Vancouver Patch 2 Hot Fix 1」が見当たりませんでした（添付①）。こちらの状態で予定しているVancouver Patch 2 Hot Fix 1へのアップグレードはできるものでしょうか。NowSupport上ではアップグレード先がVancouver Patch 2 Hot Fix 1となっていることを確認済です。また、本事象の原因についてご存知の...
I have a requirement like First we need to install PPM standard plugin then we will get the projects moduleGO to Project work space:It will show like the above thenRequirement :When ever we hover on any card it should display the state of the project...
On incident tickets the post button is disappearing when work notes are required
