Agent Workspace

anchalgupta
Tera Contributor

‎09-08-2024 10:59 PM

I wanted to know if Agent Workspace is deprecated or not in Washington dc? If deprecated, can someone please share a detailed link of it?

As I can see its still there and there is no relevant link related to Agent Workspace deprecation.

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Simon Hendery
Mega Patron
Mega Patron

‎09-08-2024 11:36 PM

Hi @anchalgupta - if your question is about ITSM Agent Workspace, this link will help:

https://docs.servicenow.com/bundle/xanadu-it-service-management/page/product/itsm-workspace/concept/...

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anchalgupta
Tera Contributor
In response to Simon Hendery

‎09-08-2024 11:53 PM

Hi @Simon Hendery 

 

No, I need details for Agent workspace only not ITSM Agent workspace

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Simon Hendery
Mega Patron
Mega Patron
In response to anchalgupta

‎09-09-2024 01:19 AM

Hi @anchalgupta - I think the problem is agent workspace has become a bit of a generic term across the platform over time. In general, agent workspaces are being superseded by SOW but there hasn't been one single deprecation timeline. 
Sorry, not a particularly helpful answer, I know, but it explains why you've not been able to find a clear answer to your question.