Agent Workspace

[anchalgupta]

I wanted to know if Agent Workspace is deprecated or not in Washington dc? If deprecated, can someone please share a detailed link of it?

As I can see its still there and there is no relevant link related to Agent Workspace deprecation.

[Simon Hendery]

Hi @anchalgupta - if your question is about ITSM Agent Workspace, this link will help:

https://docs.servicenow.com/bundle/xanadu-it-service-management/page/product/itsm-workspace/concept/...

[anchalgupta]

Hi @Simon Hendery 

No, I need details for Agent workspace only not ITSM Agent workspace

[Simon Hendery]

Hi @anchalgupta - I think the problem is agent workspace has become a bit of a generic term across the platform over time. In general, agent workspaces are being superseded by SOW but there hasn't been one single deprecation timeline. 
Sorry, not a particularly helpful answer, I know, but it explains why you've not been able to find a clear answer to your question. 

[keeplearnin]

Hello

We can use Service Operations Workspace, as it supports and helps enable the Live Agent functionality.Service Operations Workspace (SOW) in ServiceNow is a modern, unified workspace UI designed for support agents. It brings everything (Incidents, Requests, Alerts, Chats, Tasks) into a single interface so agents don’t jump between modules.

Please like this if you found it helpful. Thank you.