Constant connection dropped error since upgrading to Australia early release
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04-07-2026 10:11 AM
We were early adopters of the Australia early release and since we upgraded we have encountered many occurrences when in the middle of browsing/clicking things we got an error
The webpage at https://{environment}.service-now.com/....super long url might be temporarily down or it may have moved permanently to a new web address.
We clear cache and cookies on the web browser (chrome, edge) and it only helped for a short hour and it start happening again randomly. This is very frustrating and we need to know how to fix it. Thanks
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04-08-2026 01:05 AM
RTP and EA are just for this: get the issues out of the way before GA. Please register a case with NowSupport for this issue. It started after you upgraded, so that (probably) means something is buggy in the release. This should be fixed by ServiceNow, not through workarounds you get from the community.
Please mark any helpful or correct solutions as such. That helps others find their solutions.
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3 weeks ago
ServiceNow got this fixed as part of Australia release. We were early adopter. This fix works.
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2969474
