Application Manager does not show any plugin update anymore after patching to Zurich release Patch 5

[Smallknife]

Hi all

After patching our DEV instance to Zurich Patch 5 we wanted to update all our plugins.

But after upgrading the first plugin the application manager does not show any available update anymore.

We did the same procedure on our TEST instance and got the same issue.

Case is opened for ServiceNow but no answer to far, that's why the question here : does anybody have the same or a similiar issue and probably a solution?

Many thanks for your support.

KR, Urs

[Kuvantero]

For us, SN support just ran this in background script

new sn_appclient.UpdateChecker().checkAvailableUpdates();

 
I ran it too earlier, don't know why it didn't help until SN ran it. But worth a try for everyone battling with this problem.

[Dr Atul G- LNG]

Hi @Smallknife 

Try to sync the plugins and then try

[Mike Squibb]

We've tried running that script a couple of times after syncing the plugins, and it doesn't seem to be working as intended. Strangely, it will mark different applications as available each time we run it, and running the application sync again clears out everything.

[EntstMar]

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2034317

[Menno-Aret]

Hi Urs,

We have the same experience here. However, if you have an update set with a dependency on an application, you have the ability to let the application be updated to that version. So if you have this scenario this can be a temporary workaround:

Kind regards,

Menno Aret