Upgrades and Patching forum
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Resolved! Patching and Upgrade Process/Activities

Hello. Our organization is new to ServiceNow. While we follow the recommended patching and/or upgrade activities, I am still wondering --- what are the exact deadlines for the next versions? are the schedules published like months ahead? if it is pub...

Ysabel by Tera Contributor
  • 4262 Views
  • 4 replies
  • 1 helpfuls

Self hosted upgrade database error

Hello everyone,We are trying to upgrade our self-hosted instance from Helsinki patch 3 to Jakarta patch 7. When upgrading we followed the documentation as provided on ServiceNow HI. Still, when the upgrade is trying to execute, we are getting some er...

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Skipped records after Patch Update

Hello, We have recently updated our development instance with patch Istanbul patch 10 C. I've looked at the upgrade monitor and have few questions for you experts: 1) After the upgrade, we have been testing the functionality we had before the patch a...

pauladams by Tera Contributor
  • 2373 Views
  • 3 replies
  • 1 helpfuls

Time Schedule of Upgrade

Hey guys,I'm preparing a migration from Helsinki to Istanbul. Our current configuration is the following: 3 SN environments4 developers, 2 testersOur instance is pretty new, so we don't have a lot of features built. I'm going through the ServiceNow c...

guiguille by Giga Expert
  • 1418 Views
  • 2 replies
  • 1 helpfuls

Resolved! After resolving conflicts on a lower environment, what is the proper way to bring the conflict resolutions to the next environment?

After I resolve all conflicts in the Dev environment, and I go to upgrade Test, all of those conflicts will be there.   Do my conflict resolutions in Dev get captured in an update set, that I'd move to Test?   In Test, do I need to manually review ea...

lss123 by Tera Contributor
  • 1459 Views
  • 10 replies
  • 5 helpfuls

Two instances vs three instaces model?

Hello,We are migrating to MSP solution in domain separation. For that we just purchased ServiceNow instances. We are given two instances. One   as a "DEV" and another one as "PROD" instance. I find this very challenging to manage considering developm...

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