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Upgrades and Patching forum

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How does Service now upgrades affect the custom applications created by the user? What are the issues faced?

I have a query related to Service now instance upgrade and how it impacts the custom applications created by the user?

Two instances vs three instaces model?

Hello,We are migrating to MSP solution in domain separation. For that we just purchased ServiceNow instances. We are given two instances. One as a "DEV" and another one as "PROD" instance. I find this very challenging to manage considering developm...

how to do sanity check for Snow instance???what is meaning Sanity Check..??

Hi every one,I am getting confuse how to do sanity check and how verify is any affect on discovery module after upgrade patchs.and aslo how to know how the probes identifying the CIs .Please suggest me the proper document or send me the snopshots.

Will cloning a prod instance over dev get rid of the plugins activated in dev?

We recently upgraded to Eureka. While testing in Dev, we activated some plugins to see what they were like. We want to clone our Prod instance over our Dev instance now that Prod has been upgraded and I was wondering if the plugins that were activate...

How do I determine when an upgrade is scheduled to start?

To determine what time the upgrade will start: Navigate to System Scheduler > Today's Scheduled Job.Search for the job Upgrade and click the job to edit it.Check the time in the Next Action field. Update if necessary.For more information, please see ...

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