Apply template not working after Yokohama Patch 10 Hotfix 1

Priyanshu Tyag1
Tera Contributor

3 weeks ago

HI 

I am facing an issue the 'Apply template' has stopped  not working after Yokohama Patch 10 Hotfix 1 applied to my sub-prod Instances 

Seeking some help if this is a know error 

Steps that can followed to fix this issue ?

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2 REPLIES 2

SumanthDosapati
Mega Sage

3 weeks ago

@Priyanshu Tyag1 

 

This is the list of all Known errors in Yokohama Patch 10.

There is no such issue mentioned in the list.

 

Check if these two similar articles will help you.

Article 1

Article 2

 

Are you getting any error message on click of the Apply template?

If still didnt work and if you are sure it is affected only with upgrade then go for a support case with ServiceNow.

 

Accept the solution and mark as helpful if it does, to benefit future readers.
Regards,
Sumanth

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AnkaRaoB
Mega Guru

2 weeks ago

After applying Yokohama Patch 10 Hotfix 1, the “Apply template” option in the Next Experience email client stops working due to a platform regression. This is a known ServiceNow issue, not a configuration problem. Templates still work in Classic UI. The only permanent fix will be provided by ServiceNow in a future patch. Until then, users should apply templates using the Classic UI or temporarily disable the Next Experience email client if required.

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