Cannot rerun my PDI Instance

[takuyaainou]

I cannot wake up my PDI instance nevertheless I tried many times to wake up and refresh.

Where can I ask support for?

[Dr Atul G- LNG]

Hi @takuyaainou 

Here are some points to consider:

1. There is no support available for PDI.
2. If you can wait, let's wait a bit longer.
3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

[takuyaainou]

Many thanks Dr. Atul.

I acknowledged.

[Dr Atul G- LNG · Accepted solution]

You can close the thread if all good.

[VedS]

Hello @takuyaainou ,
I was facing the same issue yesterday.
Moving forward do take the backup of PDI.
For this you might need to release the instance and request a new one.

Thankyou.