Not able to add multiple incident to problem record

[adam5646]

non-admin users are not able to add or remove multiple incidents in a problem record. Incidents are added to the problem record using "edit" UI action on the related tabs of problem record. non-admin users i have tested have itil, problem_manager role. They can only add 1 incident at a time.

Can someone please help with this?

[Manoj89]

Hi Adam,

Can you add screenshots of your issue?

[adam5646]

[adam5646]

Hi Manoj, Screenshot has been attached. Incidents are added using 'edit' ui action.

[Manoj89]

Hi Adam,

What do you see when clicking the Edit button, and what do they see?

Is that Edit button OOTB or custom-built?

Do they see a slush bucket?