Catalog Item Redirection
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03-04-2025 05:41 AM
Hi all,
I have an issue that I have a catalog item with taxonomy too, while redirecting from Employee Center, I am able to view this form. Now the requirement is the current catalog should be deactivated and but users clicking on this form link should be redirected to another active catalog item.
Please help me with this question
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03-04-2025 06:13 AM
The requirement doesn't make sense. If you inactivate the catalog, you can't reach the items under it anymore through the portal, unless you have the direct link.
And you only mention inactivating the catalog, but where is the form you need them to click on? Why not just put the other catalog item there?
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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03-04-2025 06:18 AM
Hi @KiranmaiP
When the parent is deactivated then why or how is it direct? I am 100% agree with @Mark Manders please rethink about requirement again.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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