Create order from quote button is not working

RohitN244878896
Tera Contributor

RupanN244878896_0-1732699006831.png

The create order button is not working in Xanadu Patch 3 version. Getting the below logs,


org.mozilla.javascript.EvaluatorException: GlideRecord.addQuery() - invalid table name: sn_csm_pricing_attribute_adjustment (sys_script_include.55c3bf8ec3b131107d575b79c840dd4a.script; line 485)
EvaluatorException(JavaScript evaluation error on:
new sn_quote_mgmt.OrderIntegration().createOrderFromQuote(current.getUniqueValue(), 'sn_l2c_quote_to_order');
)

Can anyone help me on this?

1 ACCEPTED SOLUTION

Kailash Bhange
Kilo Sage
Kilo Sage

Good evening Colleagues! 😁 @Satoshi Abe @RohitN244878896 

The Create order button on quote record comes under the L2C FLOWs setup OOB by ServiceNow.

I would suggest you to more check on the L2C FLOW's going in error in backend.

KailashBhange_0-1732715477842.png

Also I see one of the L2C mapping causing the issue.  Probably the plugin versions causing the issue. 
Request you to check the versions and repair them once as we had such issue with our instance and we repaired the plugin versions.

Please feel free to revert back in case you need further assistance and mark it as helpful.

 

Thank you!

Kailash Bhange

LinkedIn

View solution in original post

7 REPLIES 7

Kailash Bhange
Kilo Sage
Kilo Sage

Good evening Colleagues! 😁 @Satoshi Abe @RohitN244878896 

The Create order button on quote record comes under the L2C FLOWs setup OOB by ServiceNow.

I would suggest you to more check on the L2C FLOW's going in error in backend.

KailashBhange_0-1732715477842.png

Also I see one of the L2C mapping causing the issue.  Probably the plugin versions causing the issue. 
Request you to check the versions and repair them once as we had such issue with our instance and we repaired the plugin versions.

Please feel free to revert back in case you need further assistance and mark it as helpful.

 

Thank you!

Kailash Bhange

LinkedIn

@Kailash Bhange I just uninstalled Data Model for Order Management and Order Management plugins and re installed it and repaired the lead to cash core plugin. I can able to create a order from quote now in My PDI.

 

Thanks for the Support. It is helpful

And also added Product and pricing rules plugin