Hello All,
We have upgraded our Helsinki instance to Kingston. Now, OOTB CTI integration is not working properly, have checked and found some changes have been done from Istanbul release. Due to these changes, current URL is pointing to Incident form not on New Call form.
In Helsinki instance we were using only 1 OOTB Script Include and then providing CTI.do in the url, it was working. But from the current documents it seems we need to use BR as well and that BR is InActive.
Could anyone please suggest the correct way, how we can fix this issue.
Regards,
Ishan
