Can't add back security_admin role

[Sree Gorantla]

After we upgrade our instance to London, my admin account lost security_admin role. I would normally impersonate 'System Administrator' user and add this role to my account. But when i impersonate oob user 'System Administrator' am not able to see elevate privileges option? When i checked the Roles of 'System Administrator' i can see the security_admin role

In that case how do i add my self security_admin role?

[ruth4]

I believe you need to log in as the system administrator to grant the security admin role to yourself, or else get another admin that has the security admin role to grant it to you. You cannot impersonate a role higher than you. If you don't know the login details for the sys_admin you can reset it on Hi.

[Nishikant]

Someone who has security_admin role can grant you security_admin role. If System Administrator account has security_admin role, login as that account and you should be able to elevate and grant your account security_admin role.

[Allen Andreas · Accepted solution]

Hi,

As others have said, you have to actually login as them and not impersonate for security admin/elevate to show, which then you'd be able to assign that to others. If you've forgotten the OOB sys admin account, I believe as a fellow admin you can change it yourself in the user record otherwise you'd need to reach out to SN HI Support.

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Sree Gorantla]

Thanks for the replies ! If i reset the password through HI in PROD, i am worried it might break anything. Any idea what this resetting the password will affect ?