After we upgraded our PROD instance of ServiceNOW to Washington DC. A handful of our users have been experiencing issues when submitting incident tickets. One of the reference fields on the incident form references the User table and for the users af...
We're in the middle of our upgrade tests. Since the updrage, the global text search field has vanished. It's the same situation in all the upgraded instances.I inspected the structure of the page, the container "search-container" still exist at the c...
Dear CommunityWe are struggling to find a proper way to manage plugin/applications updates. As you are aware plugin/applications are receiving outside upgrades and patches new versions that you can install. Frist of all when you look for updates for ...
Zurich patch 1 do support version control for Agents and Agentic Workflows but attribute is NOT exposed through API, is there any way we can get current version used by Agent
¿they asked me for 7 incidents "Were you able to add the 7 'In Progress' Incidents to the 'In Progress' Lane? But I just have access to put 5 on that lane... there's not enought incidents with that particular caracteristic... "STATE ON HOLD", theres ...
Hello Team,After applying a recent patch automatically to multiple Linux-based MID Servers, we have noticed a recurring issue:systemctl status snow.service shows FAILEDBut processes like wrapper-linux-x86-64 and java are still running in the backgrou...
Can we dot-walk a variable, such as requested_for, in the sys_notification_va_content table script so that it appears in the record card immediately after the Approver field?
Am trying to figure out where I can find all of the ServiceNow Upgrades (what versions) a Customer has done since they have had ServiceNow.
We used to be able to select the drop-down in the top right hand corner and select from different applications to Search - i.e. Global and HR Agent Workspace. After installing the recent Agent Workspace for HR Case Management plugin (4.2.0), the HR A...
Hi Everyone, We are using Remote file import to fetch the csv file from Mid-server and processing the record to update user table. It stopped working after washington upgrade. Getting the below error. var remoteFileImport = new CSMIDServerRemoteFile...
Hi !I get error in my Employee Center related to teh Header Widget.The error is related to a Script include sn_cd.cd_CompanyEventCacheManager and that SI doesn't exist. I have tried to repair all plugins related to Employee Center, including Content...
Hi Team, We came across a data discrepancy raised by a user as below"I generated a report as shown below in “People Chat Analytics – VA,” resulting in the attached file, in which I identified that two chats were not counted. The unrecorded chats refe...
Hello team, When i try to enable the Check box option its not coming on Score card panel Check box option not coming for enable the SCORE card in real time in SNOW dashboard
Hi, I've added a non-SSO user account to the MFA exempted user group, following this guidance: https://www.servicenow.com/docs/bundle/yokohama-platform-security/page/integrate/authentication/concept/faq-mfa-exception.html However, after about 45 minu...
HI All, Can someone please share/suggest the what is the best strategy for version upgrade in servicenow ? ( from Xanadu to Zurich)
