Unable to switch in between UI16 and Next Experience

Hi everyone,  After doing the following I am now unable to switch back to the Next Experience and only have the option to switch between UI15 and UI16. I was previously on Next experience but wanted users to have the option to switch between UI16 and...

Login issue to Zurich Version PDI

I can not login to Zurich version PDI, whenever I try to do it via passkey it is showing issue with Web Authentication, then if try with Authenticator app code then it is redirecting me back to login page again. 

Upgrade Plan with plugins - how to identify skipped records from plugins on the Builder Instance?

Hello! I consistently use upgrade plan both for family releases as well as patching. It has been an efficient way to manage plugin updates because I install them once on the builder instance after I apply the patch, then I use upgrade plan for the ot...

Certification

i have written csa certifcation on march 1 2025 and csd on july 9 2025 when will i have write the delta exam,as my certifcations are xanadu  

Update Set

Hi, I have been trying to capture my customer updates in the update set.They are not being captured as expected. I have tried with the update sets in different scopes but that doesn't seem to work.This issue can lead to discrepancies when the update ...

Studio Upgrade in Progress Studio is temporarily unavailable due to a system upgrade.

"Studio Upgrade in ProgressStudio is temporarily unavailable due to a system upgrade. Please check back shortly."Anyone Else seen this after an upgrade?We don't really use Studio currently.And we have on-premise install

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Article : ServiceNow Clone Made Easy – A Practical Step-by-Step Guide

Hello All,This is Shashank Jain. I have performed cloning for 3–4 different projects in my organization, and based on that experience, I decided to share an article to help others better understand the cloning process in ServiceNow. In this post, we ...

What to do if an upgrade did not start

Here is how to check the Upgrade Log for errors if your Upgrade that is scheduled to start, does not.First thing you need to do is check the Upgrade scheduled job to determine if the Next Action is set to the correct time. Next, you will have to chec...

Backlog Planner - Triage Board missing Add to Back Log button on Catalog Tasks and Incidents

This may or may not be a coincidence.Since the recent patching, our Triage Board of the Agile 2.0 Backlog Planner is missing the Add to Backlog button for Catalog Tasks and Incidents ... the button appears for Problems, Requests, and Requested Items....

Sentiment analysis fields not showing

Hello Community,    I am in a paid instance where I have set up an LLM model to analyze the ticket sentiment following this guide   Everything is working as expected but the Sentiment analysis fields. Following the guide I should see: Current sentime...

I am facing issue in ritm

(function executeRule(current, previous /*null when async*/) {    var gr=new GlideRecord('sc_req_item');    gr.initialize();    gr.cat_item=current.cat_item;    gr.request=current.request;    gr.requested_for=current.requested_for;    gr.opened_at=cu...