Roles in HRSD

Hi Team, what role should a user need to have to view reports on dashboard in HRSD?

query regarding CAD exam

heyy! i have scheduled myService now CAD exam in december for january 20 so i have a doubt that my exam version will be yokohama or zurich . also will i have to give exam again to renew my certification

what is the use of replace on upgrade in update set?

Yokohama Upgrade

Hello All, After cloning and upgrading my instance in Yokohama, I can no longer see the Client Script and Server Script sections in the Widget Editor but it is visible in Default view. See below both screenshot attached. Thank You!!

How to raise a ticket to log an issue

The servicenow instance is down since the change CHG69739386  was implemented this morning at 9AM GMT. Can you please confirm what is the issue and what is the best way to raise it with Servicenow?

Inbox icon not visible in AWA (Agent Workspace) after Zurich upgrade.

Hi Community, after upgrading my Developer instance to the Zurich version, I am facing an issue where the Inbox icon is not visible in AWA (Agent Workspace). The workspace loads successfully and other features are working as expected, the Inbox icon ...

Zurich Upgrade from Xanadu: Specific Issues Encountered

We recently completed an upgrade from Xanadu to Zurich and haven't experienced any significant problems during our post-upgrade testing. We're interested in learning about the experiences of others who have made this transition. Our Setup:Performed a...

New Patter Extension "OMV Get HP SKU Number - Linux"

New pattern extension added in discovery of win and linux/unix - help with KB or details about this.

Issue with Copy/paste from Agent Workspace

After Xanadu Upgrade, while copying the content from list view and paste it to any file its comes with extra string -" Press and hold Shift then press Enter to edit"

Self-hosted Yokohama and Zurich upgrade/install issues

Hi **Sorry if this is the wrong place but there does not appear to be a Self-hosted section :-(** We have recently started to move from Xanadu to Zurich, we were going to skip over Yokohama, but have had to try that to see if we can solve the current...

All ATF failed to open catalog item page all the sudden after security upgrade KB2699920

Our ATF failed yesterday with same step when open request form from Service Portal. I have to increase the timeout to 55 to let it run. Looks like the upgrade happened at night causing this but have no clue why. Is anyone experiencing same issue?

Highlighted words in AI search after Zurich upgrade

Since the upgrade  to Zurich the AI search is no longer highlighting the words in search results that are matching the search you have made which is a new feauture connected to the upgrade. My question is: is their any way to configure so that the hi...

Converting Reports to Platform Analytics

I am looking for a specific path to convert Core UI Reports to Visualizations. It appears that I have to bulk convert all the dashboards to platform analytics (creating the visualizations). If I do that, can I keep Core UI dashboards/reports active? ...

It takes time to request PDI

Good evening! Has anyone had trouble requesting the PDI?