“My developer instance is offline.
My developer instance (dev296140) is offline. I’ve tried refreshing it multiple times, but it still isn’t waking up. Please help.
Forum Posts
ITIL View visible to User even after removing ITIL role and giving the ONLY the snc_internal role
After implementing the Zurich Upgrade, the User Roles are behaving abruptly.Please follow the following steps and let me know here in the comments if you are able to recreate the issue. If you would be able to recreate the issue on your environment t...
Resolved! Upgrading my instance to Zurich Version
Hi,I have been trying to upgrade my instance since 2 days now and it still show upgrading . Any help. Thanks in advance
Add Custom “I Certify” Confirmation Popup Before Submitting CMDB Certification (Workspace)
Hello Community,I am working on a customization in CMDB Certification Review Workspace and need guidance on the best technical approach.BackgroundDuring CMDB certification, there is a Certify button available in the Certification Review task (CMDBTAS...
Resolved! Plugin update process
Hi all, Just have a question about what process people are doing to update plugins. Upgrading plugins is easily the worse part of my ServiceNow experience, scheduling the update doesn't work when you have hundreds to deal with. I've just updated to X...
Resolved! ServiceNow University Login Issue – MFA Email Missing
HiI’m trying to log in to ServiceNow University, but I’m not receiving the MFA code in my email inbox.I’ve attempted to log in 4–5 times, and each time it displays the message: “MFA code sent to your email address”, but no email is received. Could yo...
Widget
I’m facing an issue in a custom Service Portal widget that displays Active Access Requests (RITMs) for my team. When the team has a small number of RITMs, the widget works fine, but when the count grows large (around 3000), the widget fails with a 41...
Zurich and French Translations on the field active translated with actifs
Hello everyone.On Zurich the field label active in English has been translated by actifs ( plural).Example here with the requested items When searching for occurrences, we have over 1500 fields wrong spelled.Problem known : PRB1967551Here is the wor...
Interaction is Created when a user add comments on a case
Hi Community,Post upgrading to Zurich did any once notice this behavior? when a agent comments on the case a new interaction is created by the system. It creates only one Interaction for a case when comment is added. Steps to reproduce.1. Navigate to...
ServiceNow Catalog and Tickets Connectors
Hello,I’m an admin at my organization and have been asked to set up the Knowledge, Catalog, and Ticket connectors that integrate Copilot with ServiceNow.All three connectors are connected and visible in Copilot. The Knowledge connector seems to work ...
Upgrade Plan - include only Skipped Records
Hi all!I have some question about using the Upgrade Plan.I would like to use it to move only Skipped Record resolutions and plugin updates.If I understand correctly, skipped record resolutions are captured in "Global Customizations - Upgrade Plan"?Fr...
Article : ServiceNow Clone Made Easy – A Practical Step-by-Step Guide
Hello All,This is Shashank Jain. I have performed cloning for 3–4 different projects in my organization, and based on that experience, I decided to share an article to help others better understand the cloning process in ServiceNow. In this post, we ...
URGENT: PDI Stuck on 502 Bad Gateway Error
Hello Community,I am facing a critical issue with my Personal Developer Instance (PDI) and am requesting assistance, as I have a project deadline approaching quickly. I was using my instance just fine and then all of a sudden it logged me out and sai...
CSA Exam
Hello everyone. I want to ask some questions related to Servicenow CSA exam. So, can anyone please help me how to prepare for it. What will be the pattern of exam. Thankyou.
