Dear All, ServiceNow Rising Star 2026 – Nominations Open Are you an early-career ServiceNow professional making an impact through innovation, knowledge sharing, community contributions, or customer success? The Rising Star program recognizes eme...
Hi all,I am getting this message on my instance (not a PDI). How long should I wait for this to be resolved?If it doesn't get resolved, what should I do then?
can we Upgrade from Xanadu to Australia directly ? if yes is their a clear process documented ? Self-Hosted instance MariaDB
Tried to get an instance but still on waitlist. It's urgent to get one for project work of my company. How to buy a PID?
Hello Community, I am in a paid instance where I have set up an LLM model to analyze the ticket sentiment following this guide Everything is working as expected but the Sentiment analysis fields. Following the guide I should see: Current sentime...
Hi everyone,I'm currently reviewing the Australia Release Notes to prepare an internal feature assessment for our organization.I'd love to hear from people who have already upgraded or explored the release.Which new features or enhancements do you th...
When we click on "create new" under change request application, we used to see the interceptor page and we can select model and change request gets created with that model directly. After Australia release, this ui got changed as below and after sele...
After updating from Yokohama to Zurich schedule entries are not visible on Workforce Calendar in CSM/FSM Configurable Workspace but when we click on the empty space it opens the record of that entries or events.Here you can see only one schedule entr...
Hi all, I'm interested to understand what other customers are doing regarding the timing of their routine ServiceNow production releases. Our organisation has historically carried out all production releases and patching activities outside of busines...
Hi Everyone,I requested an upgrade for their Personal Developer Instance (PDI) about 4 days ago, but the instance is still showing as "Waitlist" and the upgrade has not started yet.Has anyone experienced this recently? Is there a typical waiting peri...
On April 9, 2026, ServiceNow replaced the five legacy package tiers (Standard, Pro, Pro Plus, Enterprise, Enterprise Plus) with three AI-native tiers: Foundation, Advanced, and Prime. Now Assist, the Moveworks layer, the Workflow Data Fabric, and the...
Hi all,After our upgrade to Australia, none of our users can access the Catalog Items tab in Catalog Builder. When anyone opens Catalog Builder and clicks Catalog Items, it just shows the spinning loading bar forever. It never finishes loading. This ...
i can not see the Populate and arrange the VTB1.Navigate to your favorited item: My Incidents2.Select the 3 On Hold incidents (INC0000054, INC0000017, and INC0010005) and use the Actions on selected rows feature to add them to your VTB.3.View your V...
We are running SELinux. systemd is managing the start/stop. After the MID Server upgrades, it shuts down because killterm sent to PIDs Getting a recommendation from ServiceNow to set KillMode=process, but the RHEL admin team does not want to do thi...
I do Not have access to stats.do, nor admin access. How can I view what ServiceNow version our company is on?