Empty variable editor when changing language

[Sondre]

Hi folks, 

We have the default variable editor for record producers in the form layout on a custom task. The issue we are facing is that the variable editor will not show MRVS values when we switch from english to norwegian. It shows an empty list, with a message og "no data to display" (just in norwegian though). We are on Zurich release.

Made a few tests to verify the problem. 

 - Its working in a PDI. (on zurich with Norwegian installed)

 - Its not working on other tables aswell (i.e. incident table).

So, I guess this points to something in our instance missing, or broken.

For this post, I have used incident as example.

Incident configuration of the formatter: 

Incident form in english: 

Incident form in Norwegian (same record): 

How are the variables fetched into the formatter?

Verification messages: 

Any advice on what can be causing this issue or where to look is greatly appriciated <3.

/Sondre

[Ankur Bawiskar]

@Sondre 

should work fine ideally

is this not working for any Norwegian user?

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[Ankur Bawiskar]

@Sondre 

it's working fine for me when I changed to France on target record I am seeing data in MRVS

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Sondre]

Thanks for replying!

Yes, we also have it working on a PDI on zurich release, so I am suspecting that something is off in our instance. But what could that be...? 

We have a ticket with SN support, but not much action there yet. 😕

Might some client logic causing some javascript error or similar - Havent found any errors in particular in system logs or console logs. Will dig through client scripts. But since its on all tables, it seems wierd, guess that only leaves global scripts.

What is "com.glideapp.servicecatalog.DefaultQuestionEditor" actually referring to?

Cant find anything in sys_props, ui macros, ui pages.. 
Is it black-boxed? 

[Ankur Bawiskar]

@Sondre 

"com_glideapp_questionset_default_question_editor" is UI macro and it calls internal macro "

com.glideapp.servicecatalog.DefaultQuestionEditor"

we don't have access to it

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏