estimation of family version EOL

[major li]

Hi Community,

I am planning for a update of my instance in 2025 and 2026.

I am struggling with the EOL date of my current instance, Xanadu. Do you have any idea how ServiceNow determine the EOL time?

I have seen a statement that Ideally the end of life is considered for n-2 releases after 90 days of a new release. Is it true?

Thank you.

[Community Alums]

Hi @major li ,

To start with , the statement is TRUE that end of life is considered for n-2 releases after 90 days of a new release.

Better to talk to your ServiceNow Executive assigned for your company to know the best or you can raise a Support Case as well.

This is how we manage our EOL programs :

How to Access the CHG:

1. Log in to the Now Support Portal.
2. Navigate to Instances -> Instances Dashboard, then click on your instance to see the list of associated changes.
3. Locate the relevant Parent CHG and click to view details, ask questions, or place comments if you require assistance.

Note: A dedicated ServiceNow team actively monitors updates and comments on Parent CHGs, ensuring your requests for help are promptly addressed without the need to open a separate case.

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Additional Tips to Manage Patching and EOL Activities

1. Stay Informed

   • Regularly check your instance’s status using the Patching Dashboard.
   • Track lifecycle milestones and upgrade requirements with the EOL Dashboard.

2. Leverage Resources

   • Use the knowledge base article as a key reference for all your patching and EOL questions.

3. Engage With Support

   • Simply place a comment on the Parent CHG if you have questions or need help.
   • Our dedicated team monitors these updates and will assist you directly through the CHG.

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Where to Start

Visit this knowledge base article to get all the details you need about Patching and EOL programs.

If you’ve recently gone through a patch or upgrade, share your experiences and tips below. Let’s learn together and make the most of ServiceNow!