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Google Chrome will not allow copying from fields

CISAtrained
Tera Contributor

Two days ago, i logged into Service Now, using Chrome  Version 131.0.6778.70 (Official Build) (64-bit) and discovered, I was no longer able to copy from the RITM/SCTASK/INC.

 

We discovered that this issue was not isolated,  as several, on my credentialing team, had the same issue.

We get the "no" icon displayed over the fields. 

 

As an immediate workaround, i went directly to MSFT Edge for Business Version 130.0.2849.80 (Official build) (64-bit) and was able to continue to work as expected. (Wonder if a recent Chrome or Service Now patch caused this?) 

 

Our internal  IT partners have receive incidents on this. Any feedback would be welcome so i may pass it on, please.

 

 

1 ACCEPTED SOLUTION
2 REPLIES 2

Simon Hendery
Tera Patron

Hi @CISAtrained 

 

This thread about the same issue references a KB article which may help you:

https://www.servicenow.com/community/developer-forum/recent-chrome-update-broke-servicenow-s-text-hi...

Thank you! i will continue monitor that thread and have passed on the content my IT partners.