Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Google Chrome will not allow copying from fields

CISAtrained
Tera Contributor

Two days ago, i logged into Service Now, using Chrome  Version 131.0.6778.70 (Official Build) (64-bit) and discovered, I was no longer able to copy from the RITM/SCTASK/INC.

 

We discovered that this issue was not isolated,  as several, on my credentialing team, had the same issue.

We get the "no" icon displayed over the fields. 

 

As an immediate workaround, i went directly to MSFT Edge for Business Version 130.0.2849.80 (Official build) (64-bit) and was able to continue to work as expected. (Wonder if a recent Chrome or Service Now patch caused this?) 

 

Our internal  IT partners have receive incidents on this. Any feedback would be welcome so i may pass it on, please.

 

 

1 ACCEPTED SOLUTION
2 REPLIES 2

Simon Hendery
Giga Patron
Giga Patron

Hi @CISAtrained 

 

This thread about the same issue references a KB article which may help you:

https://www.servicenow.com/community/developer-forum/recent-chrome-update-broke-servicenow-s-text-hi...

Thank you! i will continue monitor that thread and have passed on the content my IT partners.