Help Text Placement for Zurich Hot Patch 4

[AdrianR3]

Issue: After Zurich Hot Patch 4, help text for form fields is displayed beside the question label instead of below the input field. This layout can confuse users and does not follow standard UI guidelines.

Impact: Misaligned help text reduces clarity

Expected Behavior: Help text should appear directly below the question or as a tooltip, not in a separate floating box beside the label.

[Trevor Jerue1]

Thanks for posting this. I have noticed the same behavior. The .help-text class does not seem to be nested properly. I opened a case with support, will report back with any info.

[AdrianR3 · Accepted solution]

UPDATE:

This is documented issue, and a fix it coming in the Australia version.

See workaround. 

[jmiskey]

We have to wait until Australia???

They aren't planning on fixing it in Zurich in a future Patch or Hotfix???

We only promote to every other release (in the fall).

[stacey_rochelea]

It says on their knowledge article it's fixed in Zurich patch 5.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2700084