Help Text Placement for Zurich Hot Patch 4

[AdrianR3]

Issue: After Zurich Hot Patch 4, help text for form fields is displayed beside the question label instead of below the input field. This layout can confuse users and does not follow standard UI guidelines.

Impact: Misaligned help text reduces clarity

Expected Behavior: Help text should appear directly below the question or as a tooltip, not in a separate floating box beside the label.

[AdrianR3]

This worked in our instance. Just added it in the portal theme 

[jmiskey]

We got it to work now!  So it turned out the issue was that we applied it to the wrong theme.  I was not involved with the initial creation/roll-out of our Service Portals, so I wasn't certain which theme it was using.  I tried a few that looked promising from their names, but it was the wrong one.  The key piece that to identifying which themes to apply it to was to go to the Service Portals table in ServiceNow.  That shows all the portals and which themes they use.  Once we saw that, we were able to update the proper one, and it works again!

Also note - I found out in my discussion with the ServiceNow Rep that they will also be fixing this in Zurich Patch 5.  So those not wanting to do the workaround do not need to wait for Austrailia for the fix!

[lopesmmilena]

Hi Adrian,

Do you have the link of the KB of this Known Error?

I cannot find it by searching the problem number.

Thanks! 

[Pranav_Thanedar]

Thanks! This fixed the issue for us.

[jsanjuan]

This is covered by PRB1970979 and KB2706155. The fix is part of Zurich patch 5