Help Text Placement for Zurich Hot Patch 4

AdrianR3
Tera Contributor

Issue: After Zurich Hot Patch 4, help text for form fields is displayed beside the question label instead of below the input field. This layout can confuse users and does not follow standard UI guidelines.

 

Impact: Misaligned help text reduces clarity



Expected Behavior: Help text should appear directly below the question or as a tooltip, not in a separate floating box beside the label.

AdrianR3_1-1765458533069.png

 



AdrianR3_0-1765458336944.png

 

1 ACCEPTED SOLUTION

AdrianR3
Tera Contributor

AdrianR3_0-1765789087667.png

UPDATE:

This is documented issue, and a fix it coming in the Australia version.

See workaround. 

View solution in original post

16 REPLIES 16

Trevor Jerue1
Tera Contributor

I was able to apply the new CSS and validated it now loads as expected. Thanks @AdrianR3 for posting the full details of the workaround.

Alex Chan
Tera Contributor

A KB article related to this issue has been published in the support portal. There's a step-by-step workaround included in the article.

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2700084