- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-11-2025 05:09 AM
Issue: After Zurich Hot Patch 4, help text for form fields is displayed beside the question label instead of below the input field. This layout can confuse users and does not follow standard UI guidelines.
Impact: Misaligned help text reduces clarity
Expected Behavior: Help text should appear directly below the question or as a tooltip, not in a separate floating box beside the label.
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-15-2025 01:00 AM
UPDATE:
This is documented issue, and a fix it coming in the Australia version.
See workaround.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-22-2025 02:48 PM
I was able to apply the new CSS and validated it now loads as expected. Thanks @AdrianR3 for posting the full details of the workaround.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
a month ago
A KB article related to this issue has been published in the support portal. There's a step-by-step workaround included in the article.
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2700084
