Highlighted words in AI search after Zurich upgrade

[MichaellaP]

Since the upgrade  to Zurich the AI search is no longer highlighting the words in search results that are matching the search you have made which is a new feauture connected to the upgrade. My question is: is their any way to configure so that the highlight is visible again without any customization?

Another new feature is that the icons are no visible for catalog items at the right side of an item (see attached image).  Is there any way to remove these icons from being visible on the right side?

[Roshnee Dash]

@MichaellaP 

AI Search Highlighting in Zurich

• In earlier releases, AI Search highlighted matching keywords in search results. With the Zurich update, this behavior changed because the platform now uses semantic search instead of keyword-based matching.
• As noted in the official Zurich release documentation, after upgrading, you must perform full document crawls across all external content connectors to refresh semantic vector indexing field mappings. This step is essential for the new AI Search architecture introduced in Zurich.
• There is no built-in option to restore keyword highlighting without customization. Since semantic search prioritizes contextual relevance over exact keyword matches, highlighting was intentionally removed. To reintroduce it, you would need to implement custom UI modifications or scripting.

Related Document:
Combined AI Search release notes for upgrades from Xanadu to Zurich

[MichaellaP]

Thank you for that! How about my second question?
is there any way to hide icons that are appearing additionally on the right side of the search results (only catalog items)? 

[Roshnee Dash]

@MichaellaP 

Icons on the Right Side of Catalog Items

With the Zurich release, the Catalog Browse Component in UI Builder was updated to display additional icons on the right side of catalog items. These icons are part of the new Coral Theme and UI Builder enhancements.

Currently, there is no built-in option or system property to hide these icons. To remove them, you would need to either:

• Customize the UI Builder component, or
• Apply a custom theme override using CSS in the Theme Builder.

ServiceNow does not provide an out-of-the-box setting to disable these icons without customization.
Related thread from https://www.servicenow.com/community/developer-blog/servicenow-zurich-new-features-catalog-browse-co...

[Roshnee Dash]

Hi @MichaellaP ,

If you found this helpful and believe it solves your problem, please mark my reply as the accepted solution.