How do I cancel an upgrade that is currently scheduled?

[SteveD3]

We have determined that we do not wish to proceed with a patch in our production instance.

When I look at the change (currently in Scheduled state), I do not see any way to cancel - only to reschedule out 2 weeks or less.

^^Edit - As this is part of the April patching program, I am informed, I am unable to cancel it - I can only reschedule and push it back a little bit.

[Aman Kumar S]

Please refer to this article, should be helpful

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0541128

Feel free to drop thumbs up, if this helps 🙂

[SteveD3]

Thanks Aman!  I had seen that document, but I do not have the 'Cancel Request' button available.

I just show:

Reschedul Upgrade

Self-schedule

Save

I assume this has to do with either the type of CR or state of the CR perhaps, but it is frustrating.

[Alan So]

"A Self-scheduled request can be canceled."

If the upgrade is not self-scheduled, it cannot be canceled.  You have to communicate with the support staff about it in the ticket.  My experience is that they can only postpone an upgrade such that it will be considered as a downgrade and hence it will be canceled automatically when you have already upgraded your instance to a newer version than the version specified in the request.

[Allen Andreas · Accepted solution]

Hi,

If you're unable to cancel it yourself, you'd have to reschedule it to a later date and if you ultimately need to really try and push it (beyond the date window given), you'll need to communicate that with ServiceNow via a case and they'll work with you to try and extend it (you may need to provide justification and some other things that I won't get into in this thread, for now).

Please mark reply as Helpful/Correct, if applicable. Thanks!