11-10-2023 05:20 AM
How to enable the 'assign to me' button to the 'itil_agent_l1' user in service operations workspace. The l1 user not able to assign incidents in list view.
11-10-2023 05:24 AM
Hello @Maharshi4
Go to Navigator > System Definition > UI Actions > Assign to Me.
In the role field add the itil_agent_l1 role.
Plz mark my solution as Accept, If you find it helpful.
Regards,
Samaksh
11-10-2023 06:03 AM
Hello Samaksh,
The UI action is visible in list view of classic view , but not in service operations workspace.
11-10-2023 06:23 AM
Go to UI Action> Assign to Me> You will find one related tab> Workspace Form Button> You need to enable it by checking it.
